100 Days of Wonder – #39
The world feels heavy today. The world was already in unfathomable and senseless pain and today it feels like the world took a step in the wrong direction entirely. More locally the sector I work in is in real trouble and the only light at the end of the tunnel is a great big freight train full of poorly conceived metrics hurtling towards us. I can’t control any of it and I could construct a whole awful narrative but the story is not yet written and there is no point in second-guessing what might or might not happen. That being said, I couldn’t bring myself to share a photo from the US today. So here you have the Castle at Disneyland Paris on a grey September day in 2016. I am struggling to see the wonder and joy today. The world just feels heavy.
100 Days of Wonder – #15
Yesterday I talked about fun. When I was at university in Leicester I would frequently visit my then girlfriend who was doing a degree in PE teaching in Chichester. The way my timetable fell I could often stay for a chunk during the week. I’d take work with me and while she was out in lectures and then playing cricket or rugby, I would wade through contract law cases and work out why, as a 19 year old, I should care about Administrative Law. I distinctly remember declining to join a game of rounders and not even joining the spectators sitting in the sun sipping something pink and alcoholic. Instead I opted for a book. My girlfriend’s comment was: Well you’re no fun. It was a theme that came up repeatedly and at the time I remember being defensive about it. I was fun. Of course I was fun. But was I?
I don’t know. I think it took me a long time to work out ‘fun’. I was bookish and serious and independent and ‘grown up’ as a kid. I continue to be fiercely independent but those moments of silliness and laughing so much that you (nearly -hm) pee yourself that I had always treated as rare and very private moments are now moments I embrace and I’m proud of. I no longer take myself or anything particularly seriously. Fun for me has never been about parties, big groups, playing sports or pranking each other which is I think what Rachel was referring to when she put me in the ‘not fun’ box. Fun for me has been about stories, about shared moments that touch the soul, about seeing others light up and mostly about seeing the ridiculousness of most things in life. Sometimes teaching and researching in law doesn’t lend itself to being fun. I bump up against inequality at best and atrocities at worst all the time in my work, some student stories a re heartbreaking and law is, after all a serious business… but finding your brand of silliness and fun seems to me to be crucial to making sure we look after ourselves when we’re doing work that can be emotional and hard. So if you think I’m mad as a hatter and a bit juvenile – you’d be right, I just don’t think that’s a bad thing.
100 Days of Wonder – #12
Me on the day we left Disney World in January 2023. I am always slightly reluctant to return to reality and I have also usually forgotten how to be a responsible adult. I also always need a little while to readjust to ‘normal’ customer service because Disney level customer service is another level altogether. I don’t really understand how they do it but every interaction we have ever had with any cast member has been perfect. For the duration of the interaction they make you feel like you are the most important person in the world. That’s not to say that things have not gone wrong, they have, but the interactions are always so so good. I wish I could fully pin point the magic of that and try and bring it to my interactions. I think it is something about being fully present in the interaction, about not being distracted by the last one or the one that comes next or what’s for dinner or what spreadsheet needs filling in. It’s about understanding people in a split second, about engaging with them right where they are in the moment and it’s about never ever passing people from pillar to post. Having experienced what is possible I now often watch in restaurants, cafes and other customer service contexts and am bemused by how inefficient and bad it often is. People remember how you make them feel and Disney World makes me feel special, seen and cared for in just the right way. I hope that just sometimes at least, my colleagues and students feel even just some of that in our interactions.
My Conversations 