100 Days of Wonder – #13
The picture is of the Contemporary Resort taken from the ferry that connects the Magic Kingdom to the Ticket and Transportation Centre. It was taken in January 2006 and the now familiar sight of the Bay Lake Tower which would be to the left of the building is missing. I talked about familiarity and it’s importance in previous posts but looking at this photo made me think about it more. It’s not just that our brains need something familiar (my base camp in the 100 acre wood) to go explore (learn from), my brain needs the familiar to focus and also sometimes to recharge. I am actually quite happy at the limits of my comfort zone and I like change and new and different. But I also like familiar. I like it to rest my brain and also to focus. I go to the music I listened to over and over and over when I was younger when I am writing. I like writing in my Mum’s house with its mix of things I remember from being little, some of mine and Kath’s old furniture and some new bits and pieces and as much as I like exploring new places and having adventures, I like going back to the Contemporary. The smell as you walk in, the sounds, the knowing where things are. Familiar doesn’t necessarily mean ‘the same as it was’. It’s more about how a place, music, book or whatever makes me feel. I don’t mind Bay Lake Tower now being there, I don’t mind there being new things to discover every time we go. It doesn’t make it any less familiar. I think maybe it’s about not having to think too much about things and just feeling at home in a space or moment.
100 Days of Wonder – #12
Me on the day we left Disney World in January 2023. I am always slightly reluctant to return to reality and I have also usually forgotten how to be a responsible adult. I also always need a little while to readjust to ‘normal’ customer service because Disney level customer service is another level altogether. I don’t really understand how they do it but every interaction we have ever had with any cast member has been perfect. For the duration of the interaction they make you feel like you are the most important person in the world. That’s not to say that things have not gone wrong, they have, but the interactions are always so so good. I wish I could fully pin point the magic of that and try and bring it to my interactions. I think it is something about being fully present in the interaction, about not being distracted by the last one or the one that comes next or what’s for dinner or what spreadsheet needs filling in. It’s about understanding people in a split second, about engaging with them right where they are in the moment and it’s about never ever passing people from pillar to post. Having experienced what is possible I now often watch in restaurants, cafes and other customer service contexts and am bemused by how inefficient and bad it often is. People remember how you make them feel and Disney World makes me feel special, seen and cared for in just the right way. I hope that just sometimes at least, my colleagues and students feel even just some of that in our interactions.
100 Days of Wonder – #11
Ah Deadlines. Let’s ignore for a second that I look ridiculous and talk about deadlines. Anyone who has ever worked with me knows that I struggle to take academic deadlines seriously. Generally, if it is research related, I am likely to be late and if it is anything else, what I would call a real deadline with real consequences of not doing it on time, I am likely to be very last minute. Often that’s because I am overcommitted because I can’t say no. It’s not actually because I like the whooshing noise they make as they go past (sorry Douglas Adams). But Walt Disney wasn’t wrong. If I didn’t have a deadline I would faff forever. I need a deadline to get things done and focus the mind. I have accepted this as a way of working that sort of works for me. I faff around, I stop and start and never really get into it, I have ideas, I might even map them out, I procrastinate and then, with the deadline looming (or having arrived), I snap out of it and get shit done. It’s not pretty, sometimes it’s way more stressful than it needs to be but it’s how I have been getting stuff done all my life. I marvel at people who are organised, have an accurate sense of time and how long things might take and seem to be able to glide through life with a distinct lack of chaos. Deadlines can’t do that for me but they can at least ensure that I keep building my dreams – even if rarely on time.
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